I/S Support Technician

NA, Yellowknife, Canada (Northwest Territories)
Full time
Hours / week:
Not Specified
Wage / Salary:
Not Disclosed
Date posted:
Closing date:


Northwestel is seeking a permanent full-time employee to join the IT team! As a I/S Support Technician, you will carry out and diagnose on-going technical support functions in an environment with a mix of hardware, operating systems, and applications while providing exceptional customer service.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. If you are an Indigenous person, a woman, a person with a disability, or a visible minority please indicate so when you are completing the pre-screen questions as you apply to receive hiring preference.

Specific Accountabilities

  • Carry out on-going technical support functions in an environment with a mix of hardware, operating systems, and applications.
  • Diagnose and troubleshoot network hardware equipment and software failures and provide resolution and/or escalation in a timely manner.
  • Perform ongoing analysis and monitoring of systems to proactively diagnose and respond to incidents and problems.
  • Provision and install new virtual and physical servers.
  • Document, install and support a variety of operating systems and application software.
  • Perform analysis of system and service performance and provide recommendation for upgrades.
  • Perform operating system software upgrades, such as installing new hardware/software, apply application and security patches, etc.
  • Perform routine maintenance such as applying patches, performing backups and restores, managing disk space, and responding to security concerns.
  • Provide 2nd level support for external and internal help desk technicians.
  • Participating in special projects and technical review committees.
  • Working in a team environment with cross departmental interaction.
  • Contributes to Customer Experience, Operations Service Delivery related continuous performance improvements.
  • Commit to continuous learning of new technologies and keeping skills up to date.
  • Cross trains others in area of competency.
  • Perform administrative tasks such as tracking software licensing, reviewing logs, using change control systems, producing documentation, etc.
  • May be required to perform work in shifts.
  • Participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement, as well as, ensuring all safety training is kept current.
  • Timely completion of all administrative tasks including, but not limited to: time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

  • Two (2) year technical computer related college diploma/certificate from a recognized institution with four (4) years’ experience in similar roles.
  • Must have extensive experience in at least one, and working knowledge of one or more of the following Operating Systems:
    • Windows Server 2016, 2012 and 2008; and
    • Red Hat Linux– other variants of Linux will be considered.
  • Extensive knowledge of at least one, and working knowledge of at least one more of the following Applications:
    • BlueCat DNS and DHCP
    • Windows DNS
    • Active Directory;
    • Microsoft Exchange
    • Blackberry Messaging and UEM platform;
    • Solar Winds Orion and Virtual Manager
    • Barracuda Networks
  • Working knowledge of the following technologies:
    • Dell/EMC (SAN);
    • Cisco UCSServers and Cisco Networking equipment (Routing and Switching);
    • VM-Ware ESXi, vSphere and relatedEMC NetWorker and DataDomain
  • Demonstrated knowledge of LANs and network routing, switching (VLANs) as it applies to providing service to end users.
  • Must have good hands-on and analytical troubleshooting skills.
  • Must be able to work under stress and meet critical deadlines.
  • As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.




Information Systems Advanced

Creative Problem-Solving Advanced

Computer Hardware Advanced

Computing Systems Advanced



Team Player: Works well as a member of a group

Functional Expert: Considered a thought leader on a subject

Dedicated: Devoted to a task or purpose with loyalty or integrity



Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Goal Completion: Inspired to perform well by the completion of tasks



Certificate or better in Computer Science or related field.

Licenses & Certifications




Cisco CCNA


Additional Information:
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