Navigating Difficult Client Relationships
- Description:
For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.
Some of the Topics Included:
- What Makes a Person Difficult?
- The Cycle of Escalating Difficult Behaviour
- Shift the Problem from Person to Pattern
- Shift from Judgment to Curiosity
- Assessment of Problems: Is it Mine, Theirs, or Ours?
- Strategies for the Passive Aggressive Pattern
- Strategies for the Chronic Anger Pattern
- Strategies for the Chronic Resistance Pattern
- Considerations Around Challenges Related to Mental Health
- Creating a Cycle of Cooperative Behaviour
Trainer: Nataschaa Chatterton, MA
- Date/Time:
- Location:
- Yukon University
500 College Drive, Whitehorse, Yukon, Y1A5K4, Canada (Whitehorse, YT) [ view map ]
- Provider:
- Crisis and Trauma Resource Institute
- Contact Info:
- Public Workshop Coordinator204-452-9199 | training@ctrinstitute.com
- Fee:
- Paid Training
- Additional Information:
- Early Rate: $299 (Expires November 19) Regular Rate: $329
- How to Register:
- Take me to the course
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