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Position Summary

 Reporting to the Sales & Marketing Manager this position is responsible for providing prompt, courteous and knowledgeable service to clients.  He or she is expected to meet and exceed targets and objectives by servicing and/or directing walk-in and telephone customers and increasing customer service by giving the client prompt and immediate attention resulting in low client wait periods and no unanswered calls.  The Sales Coordinator will also ensure the showroom is changed and/or maintained to provide an outstanding showroom environment.  Provide back-up to Sales Associates either by completing the order(s) or passing on a message for the client to be called back.

 
Main Duties
 

• Be the primary point person for all telephone calls and walk-ins ; directing to the correct Sales Associate or Northerm Employee.
• Initiate Warranty Claims
• Follow-up / call customers who delay in the pickup of their order
• Maintain a professional appearance, demeanor, and attitude at all times

 

Education, Skills and Abilities:

• Must have the ability to work in a fast-paced, dynamic environment.
• Excellent customer Service skills, interpersonal, organizational and communication skills.
• Experience in Retail Sales preferred.
• Computer literate with proficiency using basic programs such as Microsoft Office (Word, Excel, Outlook), with the ability to learn new programs.
• Can work in a team environment with good problem-solving abilities