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Northwestel is seeking a full-time Retail Sales Associates to join the team! The RSA will drive sales of core communications products and services to existing and new customers. This may be done in-person and via outbound telemarketing campaigns. A High school diploma (or equivalent) and a minimum one year consultative sales experience in a retail environment is required.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.

Specific Accountabilities

1. Drive sales of core communications of Northwestel and Bell’s products and services to existing and new customers. This may be done in-person and via outbound telemarketing campaigns.
2. Provide information and demonstrations of communications products and services to customers in a retail storefront setting.
3. Take ownership to continually learn and understand Northwestel and Bell’s products, services, and promotional offerings to effectively present solutions to customers.
4. Actively participate in training and coaching initiatives to improve sales skills and product knowledge.
5. Activate and configure services and features for customers.
6. Process, distribute and/or file company documentation, including mail, bills, invoices, and customer records.
7. Process sales and service orders in a timely and accurate fashion.
8. Other clerical support or customer service duties as assigned by management.

Knowledge and Competencies Required

• High school diploma (or equivalent)
• Minimum of one year experience in a computerized environment
• Minimum one year consultative sales experience in a retail environment
• Good communication skills (oral and written)
• Ability to work individually and as part of a team
• Candidates will be required to score a minimum of 70% on an exam that assesses customer service skills, math, keyboarding, and computer applications

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement. 

Qualifications

Skills

Required

Customer Service: Novice

Sales: Novice

Technology: Novice

Time Management: Novice 

Behaviors

Required

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Self-Starter: Inspired to perform without outside help