Job Board

Safe at Home Society is looking for a Program Supervisor to join our dynamic, community-based team. This individual must have experience working with diverse teams, be flexible, responsive, and committed to actively ending and preventing homelessness.

This position will be administered and directly supervised by Safe at Home Society’s Executive Director, and there is a strong team focus.

PRIMARY OBJECTIVE: The Program Supervisor is responsible for coordinating and overseeing the daily activities of a diverse team, providing direction and supervision to both frontline outreach staff and the coordination/data team. Given the growth of the organization, this position may also grow in scope.

POSITION QUALIFICATIONS AND SCOPE
 
Responsibilities

• Provide mentorship, support and supervision to staff that reflects a high standard of performance and cultural competency;
• Foster a supportive work environment for all staff;
• Provide guidance to staff and ensure the integrity of programming grounded in evidenced-based best practices and interventions;
• Participate in and/or facilitate multiple team meetings; case conferences, with supervision of staff as required;
• Supervise staff performance, including the collaborative development, approval and monitoring of individual Personal Performance Plans;
• Monitor and evaluate day-to day operational processes;
• Co-develop appropriate, effective, and ethical programming and service delivery as the organization scales up;
• Provide debriefing, direction, and other appropriate supports to staff on how to best support persons accessing Safe at Home’s programs;
• Develop and coordinate staff schedules and support staff to manage sustainable workloads;
• Ensure appropriate and consistent interpretation of organizational policies and related  regulations;
• Ensure adequate human resources are identified and available to meet program and service delivery demands; assist with recruiting, hiring and training new staff;
• Identify the training and skills development needs of staff and develop training plans and/or strategies.
• Work closely with the Safe at Home team and other service providers to identify ongoing gaps and pressure points in the system;
• Collaborate with and make recommendations to the Executive Director regarding service delivery gaps, program development, policies, and procedures;
• Support data entry, tracking and record keeping for the purpose of case management, reporting to funders, and for the purpose of public education;
• Other responsibilities as they emerge and/or are directed by the Executive Director of Safe at Home Society.

Skills & Abilities

• Able to exercise independent judgement and leadership abilities, including problem-solving  and sound decision-making;
• Able to multi-task and oversee a number of distinct staff positions;
• Adept at working independently, and as part of a team;
• Able to build effective and ethical relationships with Safe at Home staff and with professionals in the wider community;
• Proficient at team-building and with conflict resolution practices on staff teams, including "in the moment" problem solving and intervention;
• Skilled in managing and de-escalating crisis;
• Capable of training, coaching, and mentoring staff;
• Able to be flexible and work in an environment subject to ongoing growth and change;
• Computer skills with proficiency in Microsoft Office and Excel;
• Strong written and verbal communication skills.
  

Qualifications

• Completed post-secondary education in social services, clinical supervision, human resources or related field; Master’s Degree an asset;
• Minimum 3 years work experience related to managing teams
• Demonstrated experience facilitating staff supervision and supporting multidisciplinary teams;
• Experience developing policies and designing programs;
• Knowledge of the complexity of homelessness, the housing first approach, decolonization, trauma, poverty and related issues an asset;
• Understanding of local community agencies, resources, and a cross section of service providers that can offer supports to both clients and staff.
 
Safe at Home Society is committed to employment equity and strongly encourages all qualified applicants to apply. Given the over-representation of Indigenous community members across Yukon’s homeless population, strong consideration will be given to Indigenous applicants.