Dispatcher, Fire - (2106)

City of Whitehorse
City of Whitehorse
187 Range Road, Whitehorse, Yukon, Y1A 3E5, Canada (Whitehorse, YT)
Hours / week:
Not Specified
Wage / Salary:
Date posted:
Closing date:


Position Title

Dispatcher, Fire

Hours Per Week
On-Call/As Needed

Guaranteed Minimum Hours
24 hours per month

Start Date of Position

End Date (Temporary and Term)

Community Service-Protection

$32.04 - $36.97

Status of Position

City of Whitehorse

Position Description
Job posting closes: April 16, 2024, at 05:00 p.m. (Yukon Standard Time)

At our core, the City of Whitehorse is committed to cultivating an inclusive employee community and workspace, confronting racism and biases for fairness and equity while advancing reconciliation and accessibility.

The City promotes work-life balance for its employees and offers flexible work arrangements, such as work-from-home and compressed work weeks, subject to applicable administrative directives.

An Eligibility List may be established from this competition—the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term, or casual vacancies within the same department and classification based on organizational needs by going to the next highest-ranked candidate until the eligibility list expires.

This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union. 

The City wishes to thank all applicants for their interest, but only those candidates selected to advance in the recruitment will be contacted.  Note that only those candidates eligible to legally work in Canada will be considered.


Job Code: 150
Department: Fire and Protective Services

Job Summary:

The incumbent is responsible for receiving, evaluating, prioritizing, and dispatching emergency and non-emergency telephone and radio calls, as well as dealing with various alarms.

Duties and Responsibilities:

  1. Receive, evaluate, prioritize, and dispatch telephone and radio calls.
  2. Maintain radio contact with fire staff during incidents, including relaying requests for additional resources.
  3. Monitor the movement of fire resources.
  4. Communicate and coordinate fire and EMS activities with other agencies.
  5. Maintain accurate records.
  6. Provide administrative support, including maintaining volunteer hours, staff training records, and preparing reports.
  7. Train staff as required on fire dispatch activities.
  8. Assist with custodial and light maintenance of the fire hall and grounds.
  9. Follow, so far as is reasonably practicable, established safety procedures and standards.
  10. Other related duties.

This description contains elements necessary for the identification and evaluation of the job. The incumbent may be required to perform other related duties.

Number of Hires Needed

Position Requirements
Working Conditions:

The majority of the work is performed under normal office conditions. A high level of concentration is required during incidents with multiple radios and telephone calls occurring simultaneously. Exposure to dirt, oil, diesel fumes, noise, and/or weather variations when performing traffic control for returning apparatus.

Knowledge and Skills:

  • Emergency Communications and Response certificate or ability to obtain within six months
  • 2 years related experience and 6 months on-the-job training.
  • Standard First Aid, including level C CPR (16 hours)
  • Geographical knowledge of the City (streets, major buildings, complexes, etc.)
  • Ability to work and maintain accuracy under pressure, attention to detail, and meet critical deadlines
  • Ability to work independently in a fast-paced environment with little supervision
  • Strong client service orientation and good interpersonal skills
  • Good organizational and multi-tasking skills

An equivalent combination of education, training, and experience may be considered.

Examples of Equipment to Operate:

Communications equipment, including emergency phone systems, radios, and paging equipment, alarm monitoring systems, electronic logbook, radio/pager dispatch system, etc. General office equipment including computer skills to operate software programs related to word processing, spreadsheet, electronic mail, etc.

Employment Contract
IAFF 2217

Additional Information:
Other Details: Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/our-government/employment/how-to-apply/. If you have any further questions regarding this posting, please contact the recruiter at HR@whitehorse.ca. To apply for this position, you are required to submit your resume. Various tests and/or exams may be administered as part of the recruiting process. At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.
To apply:
View Employer’s Website