Job Board

This position develops, analyzes and models Customer, Network and Operational data to quantify the performance of business segments, evaluate operational changes, and design new approaches and methodologies. Analyses organizational data to recommend solutions to new and complex problems, develops innovative strategies, quantifies the performance of the organization's operations and/or markets, models, and evaluates the potential impact of changes. Such activities include the collection and analysis of internal metrics, based on the Information Technology Information Library (ITIL) processes of Service Assurance, Service Activation, Service Reliability and Service Availability, as well as the integration of Market/Industry information from Bell Canada and other sources to help guide the strategic planning process.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.

Key Accountabilities

Working closely with Business Units to engage, align, develop and implement a consolidated business intelligence framework, the successful candidate will need to:

1. Combine a good understanding of how a business operates with analytical ability to sift effectively through data available, overlaying all this with the technical competency to illustrate this analysis to senior-level stakeholders and the wider business.
2. Develop the data model framework that accounts for data growth and expansion to include new data sources. Create the strategies to import, cleanse and associate data across the data model.
3. Develop, analyze and model operational, economic, management, accounting and other organizational data to quantify the competitive performance of business segments.
4. Analyze large quantities of data and presents insights and predictions to support management planning, execution and monitoring of business decisions.
5. Partner with internal customer groups to understand their business process. Identify Gaps between different business processes and offer recommendations to mitigate Gaps.
6. Work with the Executive Strategic Direction to provide ways in which targeted data analytics can support the Strategic Direction and contribute to Northwestel's overall success.
7. Facilitate ongoing discussions with Bell Canada to leverage Northwestel's Business Intelligence capability and potentially fill current or future internal business needs.
8. Conduct ongoing assessment of business needs through the deep understanding of customer demands, organizational demands and changing business needs to ensure that the integrated plan and solutions are aligned with business requirements;
9. Key participation in, but not limited to:
1. Project Business Case Implications;
2. Project Human Resource Impact;
3. Project Technology Impact;
4. Project Support of Strategic Intent;
5. Project Facilities Impact;
6. Program/Project Prioritization;
7. Policy and Rule Impact Analysis;
8. Process Repository Management;
9. Process Monitoring Needs;
10. Process Governance.

Knowledge and Competencies Required

1. Master of Business Administration (MBA) combined with a technical degree, diploma or relevant business design course work;
2. Minimum five (5) years of data analysis experience in business support operations or Customer Intelligence, including but not limited to:
1. Data modelling;
2. Development of a data governance strategy;
3. Business process design and analysis;
4. Development of business metrics;
5. Risk management;
3. Demonstrated experience in a metrics-driven culture will be considered an asset;
4. Demonstrated experience in the understanding of business functions;
5. Proven ability to work in a team environment delivering results on time and on budget, adapting quickly to changing conditions and deliverables;
6. Exceptional skills in communication (written, oral and listening), logical analysis, critical thinking, stakeholder management, conceptualization, analytics, leadership, team building, presentation, problem-solving, conflict resolution and negotiation.

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety-conscious COR™ Certified organization, we have an established and comprehensive safety program.  We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Qualifications

Skills

Preferred

Office 365: Intermediate 

MS SharePoint: Intermediate 

Creative Problem-Solving: Advanced 

Business Intelligence: Novice 

Business Metrics: Novice 

BSS application: Intermediate

Billing Systems: Intermediate 

Auditing: Intermediate 

Analyzing Data: Advanced 

Behaviors

Preferred

Thought Provoking: Capable of making others think deeply on a subject

Team Player: Works well as a member of a group

Innovative: Consistently introduces new ideas and demonstrates original thinking

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Self-Starter: Inspired to perform without outside help

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization