Job Board

YUKON ENERGY CORPORATION
Job Posting – Customer Service Supervisor
Position # 96-09
The Opportunity: Customer Service Supervisor
Home location: Whitehorse, Dawson, Mayo or Faro, Yukon
Who we are: Yukon Energy is the main generator and transmitter of electrical energy in the territory. Our plant facilities are on the Traditional Territory of Yukon First Nations. There are 14 First Nations in the territory, and we are proud to work within these Traditional Territories in all our business operations.
What will you do: Reporting to the Director, Corporate and Business Development, the Customer Service Supervisor is responsible to deliver an exceptional customer experience to our residential, commercial and government customers. You are integral to the growth and development of our team and business process improvements. The ideal candidate will deliver exceptional customer experiences and generate new sources of revenue for the corporation while building strong relationships with our customers and delivering on multiple projects and timelines.
What you need to succeed:
• Certificate / Diploma / Bachelor’s in Business Administration or other related business program
• Minimum of 5 years office administration experience
• Minimum of 3 years supervisory / team lead experience
• Excellent verbal and written communication skills with the ability to influence, persuade and deal effectively with others
• Excellent time management skills, with the ability to multitask, prioritize and meet deadlines
• Working knowledge of Yukon’s electricity system, rate structures and utility regulations. Working knowledge and/or prior use of Yukon Energy’s billing system is an asset
• Strong analytical and data gathering skills
What is in it for you: We offer a competitive starting rate and the opportunity to grow your career experience in a fast paced, challenging environment.
Yukon Energy values diversity in the workplace. We strive to achieve a skilled workforce that is representative of the population we serve, and we are committed to the employment and professional development of Yukon First Nations citizens. First Nations candidates are encouraged to self-declare.
To apply, submit a covering letter and resume to Human Resources via email at hr@yec.yk.ca. The posting will remain open until the position is filled. First consideration will be given to applicants who are members of P.S.A.C. Local Y024.
For more information on Yukon Energy and a full job description, please go to http://www.yukonenergy.ca
Applicants must be legally entitled to work in Canada for any employer.
Date Posted: March 8, 2022