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Northwestel is seeking a Change Coordinator in Yellowknife, NT! In this position, you will receive, log and allocate priority for projects. The Change Coordinator collaborates with the initiator, to all RFCs (Request for Change) which encompasses the entire technology infrastructure, including IT, Network, Cable, IP and Wireless technologies.

Employment Equity 

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.

Specific Accountability

• Receive, log and allocate a priority, in collaboration with the initiator, to all RFCs (Request for Change) which encompasses the entire technology infrastructure, including IT, Network, Cable, IP and Wireless technologies.
• Maintain accurate scorecard documentation based on the Network Operations Control Centre and Change Management metrics outlined by the Manager. .
• Facilitate change requests through the change process and keeping the change management system up to date.
• Communicate with all initiators of requests, customers and internal departments on related issues involving the scope and preparation of change orders and ensure contents of the request are accurate and completed to standard.
• Assist Network Operations Control Centre technicians with validating that all RFC’s have required documentation and elements to effectively assess risk and impact.
• Responsible for maintaining electronic Change Management documentation including posting of current versions.
• Provide administrative support for the Change Management department & Manager including Change Advisory Board (CAB) logistics and preparation.
• Responsible for tracking and scheduling changes to minimize collisions of planned activities and required resources.
• Support department and corporate initiatives for process improvements including end user support.
• Prioritize and adjust dates of planned work activities as required keeping customer or service impacts to a minimum. Analyze the quality of Network Operation Incidents throughout the process for Accuracy, Accountability and collection of Knowledge;
• Assist Network Operations with identifying Problems; follow an ITIL Problem Management process for resolution, incident reviews and consolidating a known error database.

Knowledge & Skills Required

• Graduate of a 2 year communication electronic program. With a minimum of 3 years experience in data communications and networking.
• ITIL accreditation an asset. Must become certified within the first 6 months of being in role.
• Team leadership and proven coaching record an asset.
• Ability to analyse data and form conclusions using data from a wide range of data sources.
• Excellent working knowledge of personal computers and applications.
• Must be comfortable communicating the relevant aspects of technology
• Excellent interpersonal communications and negotiating skills, the ability to analyze data and form conclusions based on information from a variety of sources, the ability to work well with people. Must be flexible and adaptable to continuous change.
• Proven facilitation skills an asset.
• Good knowledge of Company services, products and procedures
• Must be able to learn and understand Northwestel Network topology and carrier interfaces.
• As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program.  We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.