Managing Difficult Phone Calls
- Description:
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.
- Date/Time:
- Location:
- Online
- Provider:
- ACHIEVE Centre for Leadership & Workplace Performance
- Fee:
- Free
- Additional Information:
- All times listed in Central Time
- How to Register:
- Take me to the course
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