Coordinator, Member Services - 2133

Employer:
City of Whitehorse
Location:
City of Whitehorse
185 Range Road, whitehorse, Yukon, Y1A 2Z5, Canada (Whitehorse, YT)
Duration:
Other
Hours / week:
40 hours/week
Wage / Salary:
Not Disclosed
Date posted:
Closing date:
Employer:
City of Whitehorse
City of Whitehorse
Description:

Position Title


Coordinator, Member Services

Status of Position
Permanent Full Time


POSITION DESCRIPTION *

Job posting closes: May 06, 2024, at 5:00 pm Yukon Standard Time
At our core, the City of Whitehorse is committed to cultivating an inclusive employee community and workspace, confronting racism and biases for fairness and equity, while advancing reconciliation and accessibility. The City promotes work-life balance for its employees and offers flexible work arrangements, such as work-from-home and compressed work weeks, subject to applicable administrative directives.

An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary parttime, term or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires.

The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted.  Note that only those candidates eligible to legally work in Canada will be considered.

Job Code: 325

Department: Recreation

Job Summary

The incumbent provides professional and administrative support in the coordination and delivery of recreation membership services in order to maintain customer satisfaction.

Duties and Responsibilities:
  • Provide guidance, training and support in recreational software system, including point of sale, memberships, facility bookings and program registration
  • Provide, orientation, training, coordination and scheduling for Customer Service Representatives, support workers, volunteers and staff, as required.
  • Oversee the coordination, promotion and sales of recreation services, registered programs, community events, equipment and facility rentals.
  • Liaise with stakeholders including responding to inquiries, distributing information and providing customer service activities.
  • Review, investigate and respond to public complaints, incident reports and general facility safety and security concerns.
  • Facilitate member's only events and activities, including providing support to larger group memberships.
  • Perform administrative duties, including compiling statistics, analyzing data, reviewing marketing materials, maintaining accurate records, preparing and presenting reports.     
  • Act as Supervisor, Customer Service as assigned.

Follow, so far as is reasonably practicable, established safety procedures and standards.


Other related duties.

WORKING CONDITIONS


Majority of work is performed under a public recreation setting environment

Category

Recreation & Sports

Position Requirements
Required Knowledge, Skill and Abilities:

  • Diploma in Recreation Administration, Leisure Studies, Business Administration, Facility Management or equivalent
  • 3 years' progressive experience and 6 months on the job training 
  • Standard First Aid and CPR level C
  • WHMIS
  • RCMP Vulnerable Sector check 
  • Strong interpersonal, communication, leadership, project management, organizational and client service skills 
  • Ability to foster and maintain effective relationships with stakeholders 
  • Good organizational skills, prioritizing and ability to multitask with minimal supervision 
  • Class 5 Drivers' License.

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

General office equipment with the ability to operate ERP software programs, spreadsheets, electronic mail, word processing, PowerPoint etc.

Other Details:

Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/ourgovernment/employment/how-to-apply/. If you have any further questions regarding this posting, please contact the recruiter at HR@whitehorse.ca.

To apply for this position, you are required to submit your resume.
Various tests and/or exams may be administered as part of the recruiting process.
At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.
Employment Contract

YEU Local Y046

Range

$34.48 - $40.56

Hours Per Week

5 X 7 Hours

Guaranteed Minimum Hours 35

Start Date of Position

5/21/2024

Additional Information:
To apply:
View Employer’s Website
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