Managing Difficult Phone Calls
- Description:
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.
- Date/Time:
- Location:
- Online
- Provider:
- ACHIEVE Centre for Leadership & Workplace Performance
- Fee:
- Paid Training
- Additional Information:
- How to Register:
- Take me to the course
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