Job Board

Position Description

Job posting closes: March 5th, 2026 at 5:00pm Yukon Standard Time

At our core, the City of Whitehorse is committed to cultivating an inclusive employee community and workspace, confronting racism and biases for fairness and equity, while advancing reconciliation and accessibility.

The City promotes work life balance for its employees and offers flexible work arrangements, such as work from home and compressed work weeks, subject to applicable administrative directives.

An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires.

This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union. 

The City wishes to thank all applicants for their interest but only t hose candidates selected to advance in the recruitment will be contacted.  Note that only those candidates eligible to legally work in Canada will be considered.

Supervisor, Operations

Job Code: 084
Department: Recreation and Facility Services

Job Summary:

Under the general direction of the Manager, Recreation. the incumbent ensures the safe, efficient, customer focused operation and maintenance of all the Indoor recreation facilities.

Duties and Responsibilities:

1.    Leads the operation, maintenance and repairs of indoor recreation facilities, and janitorial services, delivered in-house or by contractors. Serves as the liaison with leaseholders and vendors.
2.    Recruits, directs, schedules, trains and appraises the performance of reporting staff. Is authorized to Issue written reprimands and contribute to higher levels of discipline in accordance with the progressive discipline directive.
3.    Reviews. investigates, and responds to public complaints, incident reports, and facility safety and security concerns.
4.    Analyzes operational data, reviews designs, compiles Information, maintains statistics, prepares and presents reports, supports decision-making and promotion of the facilities.
5.    Responds promptly to service requests and user feedback. Communicates outages, maintenance impacts and restoration timelines.
6.    Prepares and monitors (controls), under the direction of the Manager. Recreation, the Operations annual operating and capital, budgets.
7.    Prepares and evaluates tenders, quotations. proposal calls and reports and awards or recommend awards in accordance with the City's Purchasing Policy.
8.    Plans and executes seasonal changeovers with detailed work plans, risk assessments, and stakeholder communication.
9.    Ensure, so far as is reasonably practicable, that reporting staff follow established safety procedures and standards.
10.  Acts as Manager, Recreation, as assigned.
11.  Other related duties.

This position contains elements necessary for identification and evaluation of the job.  The incumbent may be required to perform other related duties.

Category Recreation & Sports

Position Requirements

Working Conditions:

Hours of work: 4x10 hours or 5x8 hours shifts/week. Exposure to occasional disagreeable conditions including dust/dirt, grease/oil, inclement weather and temperature extremes and hazardous substances.

Required Knowledge, Skills, and Abilities:

•    Diploma in Recreation Facility Management or related field
•    5th Class Power Engineering Certificate
•    Previous Experience - 5 years maintenance experience in facility operations, Including experience within aquatics and/or arena environments. At least 2 years of experience should be at a supervisory level
•    On the job experience - 6 months
•    Demonstrated experience with asset management and lifecycle planning
•    Strong staff leadership, communication, and conflict resolution skills; ability to lead a multidisciplinary team across varied operational shifts.
•    Knowledge of public health requirements for pools, refrigeration plant safety practices, and municipal facility standards
•    Commitment to customer service, accessibility, inclusion and cultural safety
•    Class 5 Driver's License

Certifications required within 1 year may include but are not limited to:

•    Arena Operators Certificate Level II
•    Pool Operator's Level II
•    Transportation of Dangerous Goods (TOG)
•    WHMIS
•    Standard First Aid, CPR Level C
•    Yukon Electrical Safety Course
•    Hazard Assessment and Control Course
•    Aerial Lift Training
•    Confined Space Entry
•    Chlorine Handling

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

Pool filtration system, chlorination and PH control systems, water test kits and pool vacuum, ice resurfacing and ice refrigeration/boiler systems, janitorial equipment, basic carpentry and small power tools, communications and office equipment, City vehicles, trailers and bobcat, and computer applications such as Microsoft Office, Explorer, Outlook, Class for Windows, and ERP.

Accommodation Requests:

Shortlisted candidates who require accommodation or have accessibility needs during the selection process are encouraged to reach out to the Recruiter and make requests to ensure their full participation. The City of Whitehorse is committed to reviewing requests and making arrangements for reasonable accommodation and accessibility requests. You may email careers@whitehorse.ca. 

Other Details:

Job seekers are required to create an online profile and submit their application electronically through the City's Online Applicant System via www.whitehorse.ca/careers. Instructions on applications are provided at  https://www.whitehorse.ca/our-government/employment/how-to-apply/. If you have any further questions regarding this posting, please contact the recruiter at careers@whitehorse.ca.

To apply for this position, you are required to submit your resume. 

Various tests and/or exams may be administered as part of the recruiting process. 

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview. 

Employment Contract YEU Local Y046

Range $52.14 - $61.34

Hours Per Week 5 X 8 Hours

Guaranteed Minimum Hours 40

Organizational Unit City of Whitehorse -> Community Services -> Recreation

Location City of Whitehorse - Whitehorse, YT Y1A 1C2 CA (Primary)